Post-purchase platform Narvar launches home pickup
Post-purchase platform Narvar has launched Home Pickup, a “carrier-agnostic” returns service that allows shoppers to schedule a courier to pick up return packages from their homes.
“More than 70 retailers, including DSW and Ann Taylor, piloted the service during the busy 2021 holiday season and reported high customer satisfaction scores and faster turnaround times,” Narvar said in a statement. Press release Monday March 7).
“Home pickup makes it easier for shoppers to return items without having to leave their homes and allows brands to restock returned products faster.”
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The company says the service is available in 10 metropolitan markets with plans to expand to around 100 over the next few months.
Home Pickup joins Narvar’s concierge service, launched in 2019, which allows shoppers to pick up orders and drop off returns at 200,000 locations worldwide. The company also offers boxless returns via FedEx and UPS.
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“In today’s highly competitive, trillion-dollar retail market, customer experience wins,” said Amit Sharma, Founder and CEO of Narvar. “Smart brands are increasing their investments in technology and services that not only make shopping easier and more convenient, but also positively impact bottom lines.”
The company said shoppers are expected to take in more than $761 billion in merchandise from last year, or about 16.6% of U.S. retail sales. Meanwhile, retailers are struggling to navigate supply chain disruptions, investing in technologies that allow them to restock shelves faster.
“Wide curbside pickup gets items back to the warehouse 25% faster, allowing retailers to resell inventory and issue consumers their refund or credit sooner,” Narvar said.
Narvar works with more than 1,100 brands – retailers including Levi’s, Gap and Lululemon – to improve their customer experience, from tracking deliveries to automating returns. Last year it acquired packaging company Lumi in what it called an effort to “revolutionize packaging as a new window display”.