ING Bank transforms all physical cash registers into self-service units from today
Starting today, October 29, ING Bank will focus on online transactions and close all of its physical checkouts, turning them into self-service units.
ING Home’Bank will become its main transaction channel, while Self’Bank units will also be available by the end of the year for customers who do not have ING bank cards – they will be able to deposit money on an ING account using a new type of automatic teller machine, which will replace traditional cash registers.
ING customers can deposit cash using their ING card (EUR or RON) directly into ING ATM, and they can make transfers from accounts they have with another bank via the “Move your money” function. in ING HomeBank.
Other people will be able to deposit money in the bank accounts of ING customers directly from ING automatic teller machines, on the basis of a deposit code that can be obtained via the ING Office or by bank transfer, from the 1st November for currency RON.
According to the 2017 survey, ING retail customers have already used digital channels for 99% of core transactions. Only 1% of customers withdrew money at checkouts and 5% made deposits. On the other hand, ING customers access Home’Bank on average once every two days, whereas they only visit a branch approximately once a year.
Last year, the number of interactions and mobile requests for ING doubled, according to the bank.
Between September 2017, when the instant personal loan became available, and September 2018, a total of 5,000 customers obtained such a loan online, and 80% of online loans were viewed and approved via mobile.